Do you include invoices and/or return slips in orders?
We do not include invoices and/or return slips. You can find all details in the My Account section of the website.
What methods of payment do you accept?
We accept all major credit cards, PayPal, Apple Pay and AfterPay.
Where is my order?
You can check the status of your order in My Account.
Can I change or cancel my order?
Email us at email@example.com if you wish to cancel your order, and a member of our support team will assist you.
Can I use multiple discount codes?
Only one discount code may be applied per order.
Where can I find a retailer that carries GILDED?
To locate a stockist near you please complete our Contact Us form or call us 404-454-5550..
We are 100% cruelty free. We do not conduct or support animal testing of any kind. We do not allow others to perform animal testing on our behalf. We are firmly against the testing of products on animals.
Are your products gluten-free?
Yes. Though we avoid gluten-containing ingredients when possible
Are your products vegan?
Yes. Our products do not contain any animal-derived ingredients.
Are your products organic?
Yes, all of our products contain organic ingredients.
Where can I find ingredient listings?
Full ingredient listings are available on the individual product pages, under “Ingredients.” If you have a question about an ingredient, email us at firstname.lastname@example.org. When you receive the product, you will also find a full ingredient list on the outer box.
Are the products safe to use on sensitive skin?
We formulate with clean ingredients and all of our products are good for those with sensitive skin.
Please check the ingredient listings if you have specific allergies. We advice that you consult your physician before using our products if you have any concerns.
Are GILDED products safe for pregnant women to use?
All of our products are pregnancy safe. However, we advise our customers who are pregnant and/or breastfeeding to consult their physician before making a purchase.
What skin types are GILDED products appropriate for?
All GILDED products are formulated for all people of all skin types.
Are these products fragranced?
Our Body Polish is the only GILDED product that is fragranced.
What’s the shelf-life of these products?
The average shelf-life of our products is 12 months. We recommend using our products within 6 months after opening.
Are your products safe for kids?
While our products are safe for all to use, please note our products are not designed for the usage of children.
The product I want is out of stock. When will it be restocked?I
It varies for each product depending on the reason it’s out of stock. Please email us at email@example.com with the product you’re looking for and we will let you know when the product is expected back in stock. You can also go to the product page and click the Notify Me When Available button to receive an email when the product you’re looking for is back in stock.
Do we ship internationally?
Yes we ship to all international countries.
What type of shipping do you offer?
Priority USPS shipping is free for orders over $50. Upgraded shipping methods are also available. USPS and DHL is used for all international shipments.
Please allow 1 to 3 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will be processed the next business day. Please allow for a few additional days in transit when the order is shipping to Alaska, Hawaii, Puerto Rico and to international countries.
Please Note: The delivery window you select will begin once your order has been processed.
My tracking shows my order has been delivered but I have not received. Where is it?
We suggest you to contact the courier service for further details. If you still have not received your order please contact us at firstname.lastname@example.org and we will do our best to help resolve the matter.
RETURNS & EXCHANGES
Can I exchange or return my order?
We hope you will love your GILDED products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email email@example.com with your order number and the items you wish to return, and we will assist you with your return.
Can I return a product if I have already opened it?
Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.
What if my item is damaged, defective, or incorrect?
If items are damaged when you receive your order, please email firstname.lastname@example.org with your order number and a photo of the items. We’ll be happy to send you a replacement.
My package arrived without a return slip? What do I do?
Our packages do not include return slips. For help with your return, please email email@example.com with your order number.
How long does it take to process an exchange or return?
Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.
How can I check the status of my order?
You can check the status of your order in My Account.
Do you offer Gift Cards?
Yes, you can purchase gift cards for use on our online store here.
PRESS & PARTNERSHIPS
I’m interested in GILDED for wholesale. Who do I contact?
Ready to partner with us or learn more? Please email us at firstname.lastname@example.org and we’ll be in touch very soon.
I want to share a testimonial. Where do I send it?
We are happy to receive your testimonials. Please email us at email@example.com
How can I stay up to date on the latest products and promotions?
Sign up for our newsletter to receive the latest in product news, promotions and more.
I would like to do a review of GILDED products, How would I go about it?
Please email us more details at firstname.lastname@example.org and we will be more than happy to assist with this.
I have more questions to ask, who can I speak to?
Please email us at email@example.com and we will be happy to assist you.